8x8 - Voicemail - Update Greeting
Summary
Learn how to create or change your outgoing voicemail greeting.
Instructions
Using Your Phone
- Access the voicemail system:
- From your own extension: Dial 555 and enter your voicemail password, followed by the # key.
- From another extension in your system: Dial 500, enter your extension number, then enter your voicemail password, followed by the # key
- Press the * key to enter the Main Menu. Note: If you have no saved voicemail messages, you should enter the Main Menu automatically. You can skip this step.
- From the Main Menu, do any of the following and follow the subsequent audio prompts:
- Press 2 to change your greeting. Options include using just your first and last name; setting distinct internal (on-network) and external (off-network) greetings; and changing greetings to be used at certain times or occasions.
- Press 3 to change user preference options. Options include: change voicemail password; call waiting preferences; busy handling; ring no answer handling; Internet outage routing; and email notification preferences.
- Press 4 to establish or change call forwarding rules. Options include: listen to, set, change, or cancel call forwarding rules.
- Press 5 to set a specific greeting for business hours, after business hours, lunch time, meeting, weekend, and vacation.
- Press 6 to enable or disable “announcement only” mode (e.g., your vacation greeting).
- Press 9 to exit voicemail.
Using Virtual Office Desktop App
- Log in to Virtual Office Desktop App
- Click Settings
- Select Voicemail
- Under Voicemail Settings, go to the voicemail greeting you wish to change or create (External Voicemail Greeting or Internal Voicemail Greeting).
- Click Change.
- Select an existing audio file or click + Create audio files to record or upload a new audio file.
- Uploading an Audio file
- Select By Uploading an Audio file.
- Give the file a name. Optional: Leave a note for yourself to tell what the file is for.
- Click the musical note and browse your computer to find the correct audio file, or drag and drop an audio file onto the screen.
- Click Save.
- Click Select to the right of the audio file you would like to use.
- Calling a Number To Record
- Select By Calling a Number to Record.
- Give the file a name. Optional: Leave a note for yourself to tell what the file is for.
- Type in the Phone Number or Extension you would like it to dial (this can also be an external non-8x8 number).
- Select Call Now.
- The system will call you. Follow the prompts to record your greeting.
- Select Finished Recording.
- Click Save.
- Click Select to the right of the audio file you would like to use.
- Click Save to update the changes.