Wellsky | Trouble Signing In | Troubleshooting
Summary
Trouble signing in WellSky. There could be various circumstances preventing you from signing in.. It could be related to WellSky system maintenance, connectivity issues within the hospital, Internet Service Provider, or account lockout. The most common incidents created are from lockouts. Lockouts occur either from failed attempts logging in WellSky or non-usage of the account after 30 days. A lockout will have a WellSky message of "Authentication Failed". In either case, it requires your IT team to unlock your account or your Nursing Supervisors. You should create a ticket with IT during normal business hours. If you encounter a lockout outside of regular business hours, holidays, or weekends, Nursing Supervisors can assist you in unlocking your account quickly. However, if an incident is reported during those times, IT will still respond, but it may take longer than usual.
Instructions
1. Ensure there is no system maintenance being performed by WellSky. An announcement or email is normally sent out prior to system maintenance.
2. Ensure the computer has connectivity. Look at the lower right taskbar and look for a WiFi icon or Screen Icon with cable. 
. If either one of these icons is not present, there is no connectivity. You can also verify connectivity by visiting a website such as Google or Yahoo.
3. Try using the "Forgot Password" on the WellSky log-in page. Although you may know your password, the account may have been locked. Contacting your IT department could take time, so using this option will help facilitate a faster resolution. You will need to know your security questions that were initially set up.
- Be advised that if your account locks, the "Forgot Password" will not work. You'll need to have your Nursing Supervisor or IT department unlock your account. If you don't know your password or security questions at all, it's best to just make a ticket with IT stating you need a WellSky password reset.
! Note: Night shift workers are encouraged to contact the Nursing Supervisor for assistance, as IT support is limited or non-existent. The Nursing Supervisors have the ability to unlock WellSky accounts to quickly resolve any lock-out issues.
Nursing Supervisors, please visit here for instructions: https://nobis.freshservice.com/support/solutions/articles/16000036338
Related Solutions Article | WellSky Lockout
https://nobis.freshservice.com/support/solutions/articles/16000041183