I'm Locked Out Of My Computer - What Do I do?
Summary
You may find that you're unable to login into the computers. A lock-out occurs because too many failed attempts on your login name were used, normally three. This can happen from your own doing, or you were logged in to another computer and forgot to log off, and somebody tried logging in under your name. Please be aware that a lock-out affects Pyxis because of syncing. If you're locked out of the computer, then you'll be locked out of Pyxis.
- This article applies to computer (network) accounts only, not WellSky
- Computer lockout affects applications that touch the network such as Pyxis, VPN, and file shares.
Instructions
Fortunately, the account will auto-unlock after 15 minutes. This helps eliminate creating an incident; however, if you forget your password, it will require the creation of an incident or a reply to the current incident. Please be patient and allow 15 minutes before attempting again. This will mostly benefit people working the evenings and weekends. If you are unable to wait for 15 minutes, please submit a ticket and we will assist you as soon as possible. Alternatively, you can grab a cup of coffee, visit the snack machine, chat with your colleague, or help your patient.
If you were able to sign in to the computer but not the "Landing," you may have just changed your password. It can take two minutes before syncing with Sharepoint, where the "Landing" lives. If you're still unable to get into the "Landing," you're entering an incorrect password from what you used to log in to the computer.
Please be advised this is for your computer (network) account and not WellSky. If you're locked out of WellSky, you must have someone unlock your account such as the IT department during corporate hours, or your Nursing Supervisor after hours.
