eFAX | What is it?
Summary
eFax is an online service that's primarily used by the Admissions department. It's different from using a standard FAX line from a copier or stand-alone FAX machine. While standard faxes use the phone line that's connected to the copier or fax machine, eFax uses the internet for faxes, but it does NOT send the fax as an email. Please note that eFax emulates the slower fax machines, so it's not faster because you're using high-speed internet. If you have the ability to send a document via email, please do so. You can use the encryption tool within the email to safely send documents. However, if faxes are mandated, then you can use eFax or a standard FAX line.
eFax will convert a document into a FAX document. This means you don't have to print your document to FAX it. This helps save paper!
eFax Types
Consensus - this is a subscription service used mainly by Admissions, Marketing, and Case Management. Most will already have it when onboarded.
8x8 - has built-in eFax service if you have the right license. X2 licenses will have this feature. Mainly your leadership team will have this license. To know if you have an X2 license, try sending an outside text from 8x8. If you're able to, then you have an X2. This is rarely used due to being unreliable. If you have Consensus, use this service instead.
Instructions
1. Consensus eFax instructions found here.
2. Sending out a Fax from Kyocera Printer. First, ensure the copier is Fax-capable. There should be a phone number sticker on the copier. Press the SEND button from the Copier. You'll see a choice to send it by Fax.
Related how to's:
How to encrypt an email.
https://nobis.freshservice.com/support/solutions/articles/16000010854