eFAX | What is it?

Summary

eFax is an online service that's primarily used by the Admissions department. It's different from using a standard FAX line from a copier or stand-alone FAX machine. While standard faxes use the phone line that's connected to the copier or fax machine, eFax uses the internet for faxes, but it does NOT send the fax as an email.

Please note that eFax emulates the slower fax machines, so it's not faster because you're using high-speed internet. If you have the ability to send a document via email, please do so. You can use the encryption tool within the email to safely send documents. However, if faxes are mandated, then you can use eFax or a standard FAX line.
The rule of thumb for sending and receiving Faxes or eFaxes is about a minute per page.

eFax will convert a document into a FAX document. This means you don't have to print your document to FAX it. This helps save paper!

eFax Types

Consensus - this is a subscription service used mainly by Admissions, Marketing, and Case Management. Most will already have it when onboarded.

8x8 - has built-in eFax service if you have the right license. X2 licenses will have this feature. Mainly your leadership team will have this license. To know if you have an X2 license, try sending an outside text from 8x8. If you're able to, then you have an X2. This is rarely used due to being unreliable. If you have Consensus, use this service instead.

Instructions

Consensus eFax instructions found here.

Related how to's:

How to encrypt an email.

https://nobis.freshservice.com/support/solutions/articles/16000010854