8x8 | Microphone, Speakers, and Webcam Setup

Summary

This is a quick guide on how to set yourself up for calls or meetings on a computer. 8x8 will provide sound on desktops and laptops. You won't be able to use 8x8 for meetings on a desktop unless an external microphone is attached. You can use a headset with mic on a desktop to use 8x8 meetings and phone calls.

Instructions

Audio Calls

1. Launch 8x8 and look for the Headset icon on the lower-left corner of the application. This will give you the "Call Using" option.

2. It will allow you the option to select your inputs and outputs. You will notice there are dropdowns for both. If there isn't a drop-down, then it's possible your device doesn't support it or it's missing the drivers. In this example, we see the laptop is using both an internal mic and speaker.

3. Microphone dropdown. If you have additional hardware, the drop-down should reveal more options. In this example, there is a headset and webcam as an available microphone input. Any of these devices can be selected as an input. Choose your preference.

4. Speakers dropdown. In this example. You will note that there are three speakers options. The built in speaker is the Realtek. The Headset is self explanatory, and the C49HG9x happens to be a monitor (will be different for most people). Choose your preference.

5. You will also note that there is a Deskphone option. This can only be utilized if you have an assigned physical phone in your name. This will allow you to use the desk phone while utilizing the 8x8 application.

6. You can alternatively use the Settings icon for an overall tweaking. It will give you more control choices. You can click on Audio & Video at the top. Note there is a Video setting at the bottom. This will allow you to choose your webcam. If you are only using a laptop, it will use the internal webcam by default.

Meetings

7. Webcam settings. Click on Go to Meetings. It will take you to the Video icon OR you can directly go there by clicking on the icon instead of using the Settings icon.You will note there is an option for the Microphone and Webcam.

8. If you click the chevron for the microphone, it will give you similar options as pictured. This is what you'll choose for meetings. By default, whatever was used for audio calls should work for meetings. There have been known instances that this doesn't always work for meetings. If you are in a meeting and nobody can hear you, try selecting a different Microphone. You may be given the choice of the same microphone twice, but worded differently.

HEADSET - If you're using a headset and nobody still can't hear you, check and see if the headset being used has an inline mute button on the cord. It's a physical button that could override the software mute functions.

Use step 8 if nobody can hear you in meetings.

Try entering the meeting unmuted. Going into a meeting muted will sometimes get stuck. If this happens, exit the meeting, then change to unmute and enter the meeting.

SPEAKERS - No sound. Tapping on the F1 of the keyboard should toggle the mute on/off. Sound uses Windows settings, so if you need to further troubleshoot sound issues, type "sound" in the search bar on the lower-left corner of the screen.