How to add printers using PrinterLogic
Summary
By default, printers should automatically start mapping according to your location. All printers from your location will begin with your hospital name e.g. Denver, Inverness, etc... and it will have the printer queue name afterward like Inverness-Work Room. If you search your printers and discover your printers aren't listed, then it's most likely a failed install from a program called PrinterLogic that we push through GroupPolicy. The instructions below should help you check and see if PrinterLogic is installed.
The computer must be on the network for network printers to work.
Instructions
Please ensure the computer is on the network first. Check the network cable. If on WiFi, please ensure you're on hospital_employees and the computer is whitelisted. If the network is asking for email, then it's not whitelisted.
1. Start by rebooting the computer first. In some cases, the computer is waiting on a reboot to allow the installation to finish.
2. Search the bottom right corner of the screen where the chevron is and click on it to unhide the icons. You should see the PrinterLogic icon in the group of icons. If you do, then it should have been installed successfully. To find out that it did, go to TEST in the instructions below. If you don't see the printer icon, go ahead and create an incident if you haven't done so already.
3. If you don't see the printer icon, reply back in the incident that you don't see it. It will require IT to remote into your machine for a manual install of the program. It takes between 5-10 minutes.
TEST
1. Go to the lower left corner of the screen and search for PRINTER in the search bar. Click on Printer & Scanners.
2. From this view, you should see your printers starting to install the drivers. If you don't see it right away, wait a minute or so. If you still don't see it, reboot.
3. You should see all your printers for your hospital. If you see a couple of the printers not listed, it's a known bug from this program. It's actually there, but not displayed. You'll see your printer from the application you are using.
4. You can try adding the printer from PrinterLogic to see if it'll reappear. Just click on the icon to pull up the printer list.
When the list is up double click on the printer that is missing. But as mentioned before, it's most likely already installed and did not come into view.
5. You can also add printers from the Windows Start icon. Search for Printer Installer. You'll notice there are more options from this location.