Duo | What to Expect - When Will I Use This?
What is Duo? Duo is a two-factor authentication app that adds an extra layer of security when accessing applications. When properly enrolled, you'll be able to access applications outside the hospital.
Applications that use Duo to authenticate:
Whenever you attempt to log in to an application that is connected to your Office 365 account for the first time - 8x8, Freshservice (IT Service Desk), mobile Outlook, Teams, and Concur are examples - you will be required to approve the login through Duo. Assuming you have already enrolled in a mobile device to enable you to approve logins, the process is very simple.
- 8x8
- Email
- Teams
- Concur
- VPN
VPN will always authenticate through Duo. You must have the VPN security permission as well. Not all job titles get this by default. Most department heads and employees that work outside the hospital with have this access. If you work mostly in the hospital but may have to work from home, you'll most likely have to request VPN permission. You'll need to visit the Service Catalog and look for "VPN."
WellSky does NOT use Duo. WellSky has it's own authentication process when working outside the hospital. You can either use VPN or use SMS (texting.) Texting is a permission itself and not automatic. You will need to request this in the Service Catalog of the ticketing system under "WellSky Remote Access."
Check your email immediately - You should already have a Duo enrollment email in your inbox. This is time sensitive and will expire. Failure to enroll will result in problems setting up mobile Outlook, and 8x8 on your mobile device. This will require you to open an incident with the IT department so a new Duo enrollment email is sent out.
The process to approve through Duo is very simple. With your enrolled mobile device nearby, after you type your username and password into one of these connected applications, you will receive a push notification from the Duo app. You can pull down on the notification banner and tap Approve, or tap on the notification and then tap the Approve button in the app.
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