Access Another Users' Mailbox
Summary
You may be given temporary access to another users' mailbox for a variety of reasons. Assuming this access has been granted, you can access that mailbox through Outlook (installed on your computer) or through Outlook on the Web.
Instructions
Add another Users' Mailbox to Outlook (Installed on your computer)
If a shared mailbox was assigned to you, it should automatically appear as a separate folder in the left navigation pane in Outlook after a brief waiting period. You can also try restarting Outlook to force the mailbox to display.
What if it didn’t work?
- If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again.
- If that didn't work, then manually add the shared mailbox to Outlook:
- Open Outlook.
- Choose the File tab in the ribbon.
- Choose Account Settings, then select Account Settings from the menu.
- Select the Email tab.
- Make sure the correct account is highlighted, then choose Change.
- Choose More Settings > Advanced > Add.
- Type the shared email address, such as info@contoso.com.
- Choose OK > OK.
- Choose Next > Finish > Close.
- OR -
Access another users' mailbox using Outlook on the Web
- Sign in to your account in Outlook on the Web.
- On the Outlook on the Web navigation bar (top of the page), click your name. A list appears
- Click Open another mailbox.
- Type the email address of the other mailbox that you want to open, and then click Open. Another Outlook on the Web session opens in a separate window, allowing access to the other mailbox.