IT Welcome Letter | IT Orientation
Copy of original letter. The links below may require Duo Security authentication. Duo enrollment link under quick links.
Welcome aboard! Your corporate Information Technology team is located at Nobis Rehabilitation Partners Corporate office in Allen, Texas, north of Dallas. We want to ensure your IT experience will be a pleasant one. Please feel free to explore the company portal "The Landing." You'll find everything you need. Links are located in the quick guide below.
By now, you should have received your computer login information from your manager. Please reset your password as soon as possible. Your computer login credentials will give you access to our Network File/Folders, Email, and VPN. Most employees will have access to WellSky and should have a WellSky welcome email sitting in your mailbox.
-------------QUICK GUIDE-------------
Description
Links
Computer Login
Typically, your first name initial, and last name spelled out. Password given by manager or HR.
Duo
Two-factor Authentication (2FA). Used to authenticate when accessing the company network.
Duo Enrollment
Accessing "The Landing" Portal
The portal for most of the company applications. Accessed by signing into the browser with your email and password.
The Landing
Email
Office 365 email. Almost everyone in the company will have email, depending on the position.
How to access email
WellSky
Electronic Health Records. Accessed from "The Landing." Credentials sent to your email.
OneDrive
A place to store your files safely.
Save my files
Phone (8x8)
Company phone system. Employees that require a phone will be assigned a line.
How To's
Hospital File Shares
File shares by hospital and department.
How to access File Shares
Managed Favorites
Company favorites located in web browser favorites bar.
Computer Use Policy
Found in Healthicity. HR provides login information.
Healthicity
VPN
Virtual Private Network. Used by certain job positions that require remote access.
VPN
IT Portal
Used for incidents, requests, manager approvals, and solutions. This can be accessed from "The Landing."
IT Portal
New! IT Orientation Video’s now available on the “Landing.” Click here or scroll towards the bottom of the “Landing” and visit the IT part. This is not mandatory to watch but more informational to watch.
Our information technology team is here to ensure the technology side of things runs smoothly. Although we are a small department, we will respond to issues as quickly as possible. We use an online ticketing system called FreshService that is accessible through the company portal. Please use this to create an incident or request. Our solutions database will display potential answers to your problem as you type in your issue. You can click on any of the solutions presented and see if it helps resolve your issue. If not, you can go ahead and create the incident, and we'll reach out to you. An alternative way of raising an incident is to simply send an email to ServiceDesk@nobisrehabpartners.com with the description of your problem in the body of the email and a very short summary in the subject.
Most computer issues are resolved by rebooting the computer? It will fix 90% of problems. Rebooting your computer at least once a week is a good practice to keep your computer up to date.
Your IT Department Team Members:
Kyle Johnson Corporate Director of IT LinkedIn
Scott Plummer Senior Systems Administrator LinkedIn
David Bright Manager, IT Service Management LinkedIn
Marie Cote EHR Specialist LinkedIn
Nancy Grabowski Technical Support Specialist