Note:

The 3 most important items a provider needs to remember when registering and/or using Dr. First:

 

1. Signing Passphrase (created when they get their email invitation)
2. Security Question (created during the invitation)
3. Signature Password (used when they send the escript) – this is a standard defaulted password.  The user can change this within Dr. First.

EPCS: Reset My Passphrase (Forgot Passphrase)

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This article provides step-by-step instructions on how you can reset your EPCS passphrase using the 'Forgot Passphrase' link.

Note:  Please be aware that if you received a lockout notice, that any actions related to EPCS will receive the 'Authentication Failed, Access is denied' error during the lockout period.  

Passphrase Reset:

Start on the EPCS Gold login page, then follow the steps outlined below:

Step 1: Click Forgot Passphrase.

EPCS Gold login page (click to enlarge)

Note:  Please be aware that if you have received a lockout notice, any actions related to EPCS will receive the 'Authentication Failed, Access is denied' error during the lockout period.    

Step 2: Follow the steps outlined below:

(A) Enter your NPI number.

(B) Enter your entire Serial Number (S/N) or Credential ID, including the letters without spaces or dashes.

Token	Serial Number/Credential ID Format
VIP Access	SYMC######## SYMD######## VSST########
Symantec (Hard Token)	AVT######## FT########
OneSpan	########

• Serial Number (S/N) or Credential ID from your active token. Visit the following article for more details: What Type of Tokens Are Available?

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(C) Click Next Step.

Step 3: Follow the steps outlined below:

(A) Click the Select Token dropdown menu and select your token brand.

(B) Enter the email address associated with your account (EPCS Registration Email).

(C) Enter the OTP (One Time Password) from your token.

(D) Click Continue.

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Step 4: You will receive an email to reset your password. The subject of the email is Prescriber reset passphrase notification. Click the Reset Passphrase Link provided in that email.

• You will be redirected to the Reset Passphrase page on EPCS Gold.

Passphrase reset email (click to enlarge)

Step 5: Follow the steps outlined below:

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(A) Enter your NPI number.

(B) Enter your entire Serial Number (S/N) or Credential ID, including the letters without spaces or dashes. 

Token	Serial Number/Credential ID Format
VIP Access	SYMC######## SYMD######## VSST########
Symantec (Hard Token)	AVT######## FT########
OneSpan	########

(C) Click Continue.

Step 6: Follow the steps outlined below:

(A) Click the Select Token dropdown menu and select your token brand.

(B) Enter your OTP from your active token.

(C) Click Continue.

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Step 7: You will be prompted to answer the Security Question that you initially set up during the EPCS registration process. Enter the Security Answer, then click Continue.

• If you don't remember the security answer to your security question, please submit a ticket/request. We will send you a new EPCS registration link, where you will need to complete registration again and create a new passphrase.

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Step 8: Enter a New Passphrase, then retype it next to the Confirm New Passphrase field. Click Continue when finished. Your new password must adhere to the following requirements:

• at least 8 characters
• at least 1 upper case letter
• at least 1 number
• avoid special characters

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