Easy Badges | Not seeing Badge Printer DTC-1250e
Summary
If you see your badge printer in the Windows Printer list, but don't see it in the Easy Badge program, then it's possible there is a setting problem, corrupt driver, or outdated Easy Badge program.
Instructions
The first thing you want to do before you troubleshoot is rebooting your computer and ensure any Windows updates are installed if any.
1. One of the easiest things you can do first is updating the Easy Badges program. Visit the website https://easybadges.com/ and go to the "Free Easy Badges Download," and download the "Free Trial for PC." It will require IT to install it, but the user can download it.
2. If updating doesn't work, you can try updating the printer driver, but first, do a test print. If you can do a test print to the badge printer, there are no communications or printer service issues going on. Do a test, by removing all but one or two badges so it doesn't accidentally print to several badges. Visit the Windows printers. You can right-click on the printer and do a test print. If it prints, then there is nothing wrong with the computer seeing the printer.
- If the printer is missing - the driver may not be installed
- If the printer is greyed out - the printer driver is installed, but not on or connected. Check the power and USB cable.
- If you see the printer, but nothing is printing, try unplugging the printer for about 30 seconds to reset it and try again.
- If you see the printer, but nothing is printing, the driver is possibly corrupt. Have IT reinstall the driver.
3. LAST RESORT. In the menu, there is an option to "Clear Config." This will wipe every current setting in Easy Badge, including the templates it saves locally. Please ensure templates are stored elsewhere. When you clear the configuration, your printer should show up as long as you can see the printer from the Windows Printer list.
If all else fails, and IT is unable to fix the issue, it may require the support from Easy Badges company. When you visit the website, you'll see Skylar offering help. He's a real person and the guru of Easy badges.