Pyxis

Summary

The Pyxis MedStation™ ES system is an automated medication dispensing system supporting decentralized medication management. The Pharmacy department oversees this application and determines the type of access needed for the person accessing it. All nurses with the exception of CNAs will get security permission when onboarded by IT. This permission then replicates to Pyxis ES which allows the Director of Pharmacy to configure the account. The same credentials that are used to sign into the computer are the same for Pyxis. If you change your password for the computer, it changes it for Pyxis. The Pyxis account isn't considered completed until the Pharmacy department does its part.

If you're a person other than a nurse and you're trying to access Pyxis, it won't work. It will need to be requested. Pyxis will only work on the hospital network. Even though Pyxis is a web application, the application has been IP scoped to work on the company network. Trying to access Pyxis outside the network will result in an error. You'll need to be on a VPN outside the hospital.

Instructions

1. Your computer login and password are your credentials for Pyxis. (You must sign into the computer first, and set your password to access Pyxis.) Signing into WellSky does NOT set the password for Pyxis. These are two different applications. Have the user sign into a workstation, not a WOW since it’s configured for WellSky only.

2. If you are in the Nursing Department, you automatically get Pyxis, excluding CNAs. The computer account is replicated to Pyxis ES. The Director of Pharmacy configures the account.

3. If you're locked out of Pyxis, it's because you're domain (network) account is locked. Allow 15 minutes for the account to auto-unlock. If you don't know your password, you'll need to create a ticket with IT for a computer password reset. Don’t confuse WellSky lockout with Pyxis. Not the same.

4. If you were just granted access to a computer account, please allow time for account replication. It can take upwards of an hour for permissions to sync to your hospital's server then Pyxis.

5. If you are a Pharmacist trying to access Pyxis from home, you must be on a company computer and connected to a VPN. More information about VPN found here.

Troubleshooting

1. If you're unable to log in, it's possible you are using an incorrect password. Your computer credentials are used for Pyxis. Don’t confuse your computer password with WellSky password.

Agency Nurses - if you can't log in, then it's possible your account expired. See if you're able to sign into a computer first before logging into Pyxis. If this is the case, Nursing Supervisors, Nurse Schedulers, CNOs, HR, and managers should have access to the "Agency Person Extension" form in the Service Catalog of the ticketing system. Once the request is processed, the new expiration will sync with Pyxis. Please allow a sync time of upwards of an hour.
Connectivity - make sure there is connectivity to the Med dispenser. A reboot may be required.
New hire - you just started but can't access it. If your account was just created, it can take upwards of an hour for the account to sync with the hospital. The other reason is the Director of Pharmacy hasn't configured your account for use. You'll need to contact your Pharmacy department.
Pyxis Site - It's possible the Pyxis Site is down. Most times, it self resolves and you just need to be patient. The DOP can verify with Pyxis or create a ticket with IT so we can verify if it’s a connectivity issue within your hospital.
Offsite - nobody should be able access Pyxis outside the network for security reasons. You must be on a company computer using VPN if you are working outside the hospital. You must have VPN access. This can be requested from the Service Catalog of the ticketing system. Look for the shopping cart icon then scroll down to VPN.
Unable to login - as mentioned earlier, Pyxis login is your computer login. It's possible you locked yourself out. Allow 15 minutes for the account to auto unlock. If you are not a part of Nursing, you may not have Pyxis access. A ticket will need to be raised for approval.