Agency Nurse | Account Expiration
Summary
All Agency people hired will have an account expiration for their computer login. It's 90 days by default. Nursing Supervisors, Nursing Schedulers, HR, and CNOs can request an extension to the account using the Agency Person Account Extension request from the Service Catalog. Since Agency staff are not considered hospital employees, they will not get email unless it's been requested by the Manager. Agency Nurses will have access to Pyxis, but that can expire as well since it syncs with their computer account. If an Agency Nurse account locks or expires, it will prevent the person from logging into the computer and Pyxis.
WellSky is its own application that doesn't sync with the computer account, so this means it doesn't follow the same rules as logging into a computer. Agency Nurses can still technically use WellSky without logging into the computer as long as their WellSky account wasn't disabled from the 30 days of inactivity. A Nursing Supervisor can enable a disabled WellSky account, but cannot reset passwords. Agency Nurses can use the WOW to bypass computer logins to access WellSky.
Instructions
Anyone can look up the status of an Agency Nurse's account. You can go to the Landing and scroll down to the IT section and look for Reports or click here. You can confirm they are disabled or see when their account will expire.
1. If an Agency Nurse's account is expired or soon to be expired, request an extension of the Agency Nurse's account by visiting the Service Catalog and navigating to "Agency Person Account Extension." Nursing Supervisors, Nursing Schedulers, CNOs, and HR will be able to request the extension.
2. The IT department will create a new future expiration date based on the request. It could take time once the change is made. You can have the Agency person log into the computer at intervals of 15 minutes to see if they are able to log in. Please note that the account should sync to Pyxis as well. The Pharmacist will need to look in the system to see if they are active.
Effective immediately, all requests for new Agency Staff need to be submitted by the prescribed times for your time zone.
- Eastern Time Zone - 5 PM
- Central Time Zone - 5 PM
- Mountain Time Zone - 4 PM
- Arizona Time Zone - 4 PM
All Agency person requests will be processed by 6 PM Central Time Zone. There is no guarantee anything submitted after hours will be processed.