Our IT Team | Be thoughtful
Hi!
Welcome to the company! We know this is the time of information overload and things can get confusing. Your IT team is here to help and we'll do our best with our small team. The company has grown, so this means the IT team is busier than ever and response times could be slower.
I want to emphasize the ticketing system is a self-service model. This means we provide as much information in our Solutions articles. So yes, this means you need to read. We do our best to make it simple to follow and we're always open to suggestions. There is no call center! This forces employees to type in their problems, and hopefully, the ticketing system gives you an answer.
The ticketing system isn't designed to be a "fire and forget." It provides you with potential answers when you type your problem. Please view the articles that pop up to the right of your subject line. If you're not looking at the solution articles, then you could be waiting for an answer that is already written. The time wasted is when we reply back with the Solutions article. We love the effort of employees that do take the time to research the issue. Sometimes a solution is not available and this is where the value of your IT team comes into play.
Be thoughtful of your IT team. Please be proactive and use the ticketing system as intended.
NOT us.
Your IT. 