Agency Staff | Requesting IT Access
We are formalizing the process of requesting Agency Staff accounts to make things more predictable for you and the IT support team that processes these requests.
Effective immediately, all requests for new Agency Staff need to be submitted by
- 5PM local time if you are in the Eastern or Central time zone
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4PM local time if you are in the Mountain or Arizona time zone.
Requests submitted by this deadline will be processed by 6PM Central time. Any requests submitted after the deadline will be processed the next day.
- A ticket must be submitted in conjunction with the request for urgent needs if an onboarding was not processed after your deadline. This will be a case-by-case scenario and not guaranteed for processing due to Service Desk agent availability. This is not to make up for a missed deadline or a busy schedule. This should be truly for an emergent need. We will add your Corporate Director of Nursing to the ticket so she is aware of it before it becomes a trend.
There are three types of requests associated with Agency Staff:
- New Agency Staff Requests
- Existing Agency Staff Expiration Extensions
- Updating WellSky access if an Agency Staff already exists and works at another hospital.
Tools currently in place: Agency onboarding, reporting, and Agency Expiration request.
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Agency Onboarding – found in the service catalog. HR, CNOs, managers, and Nursing Schedulers will use this to request new accounts for Agency Staff.
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Reporting – found at the Landing under the IT section – shows expired and soon-to-be expired accounts. Reports are updated weekly each Wednesday at 10 AM. It can also be accessed from the Agency Onboarding form.
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Agency Expiration Extension – found in the Service Catalog. Allows Nurse Supervisors, Nursing Schedulers, CNOs, and Managers to extend their expiration date. Use the reporting tool to find out who still needs access in the future.
How to navigate to the Service Catalog from the ticketing system
Click on the Shopping Cart icon from the IT ticketing system. Then find "Agency Nurse Onboarding", and click on it. Fill out the form.
Fill out the form. Please read the form carefully. The problem lately has been duplicate names. Step 1 is critical.
- Duplicates are bad for the system. WellSky has limited characters so account creation uniqueness has been used up. Names like Smith, Johnson, etc, cause issues.
- If you acknowledge Step 2, you understand there is no existing person populating Step 1. If a person populates Step 1, then they most likely have a network account and WellSky account and you'll need to choose options A, B, or C.
- Option A - Allows the requester to extend an already existing Agency person's account expiration date in the system.
- Option B - Allows the requester to add a hospital through WellSky. The Agency once worked at another hospital, but they already have a computer account. Please note this doesn't update their computer account and it's still the responsibility of the requester to ensure the Agency Staff's account is still current through Option A.
- Option C - The same as Option B, but you want the Agency Staff to have access to the hospital file shares in addition to WellSky.
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Agency Login Process