WiFi Connectivity | Removing Random Hardware Addresses
Summary
If you're on a computer using WiFi connectivity such as a laptop or WOW cart, this should apply. The symptom is losing connectivity while you are working. There could be several reasons why it's doing it, but this article focuses on a setting that may be causing it. Please follow the instructions below. If the problem still persists, reply to the incident you created and mention the steps didn't work or create an incident if you haven't created one.
Instructions
1. Navigate to your search bar at the bottom of the taskbar and type "Wifi" in the field. Click on "Wi-Fi settings."
2. You will see many options. Find the toggle for "Use random hardware addresses" and ensure it's off. If it's blue, it's on. It needs to be OFF.
3. Ensure you're on the "hospital_employees" network for the next step. If not, click on "Show available networks" and click on Hospital_Employees. Click on it to open up the connection rules.
4. Ensure the "Use random addresses for this network" is also "Off."
5. To help prevent the computer from joining another network, go back to the WiFi settings and click on "Manage known networks."
6. If you see the "Hospital_Guest" network on the list, click on it and click "Forget." This should help prevent the dropping of connections. If not, please create a ticket with the IT department and mention you've gone through all the steps.