New Employee Login Checklist
Introduction
Greetings and welcome to our company! We understand that your first few days can be overwhelming due to the abundance of information you'll receive. Rest assured, your manager or HR representative will assist you with your onboarding process. Please note that since we don't have an IT specialist on-site, your manager's knowledge of IT will be your primary resource. To help you get started, we've prepared a guide with step-by-step instructions and solution articles. We recommend following the guide in order and taking the time to read the articles thoroughly.
You should have received an IT welcome email that briefly goes over some IT stuff. It also contains a link to our IT Orientation videos found here.
If you're reading this Solutions article in a printed format, please visit our ticketing system and browse our solutions, and type "new employee" to find the electronic version so the links below work.
Instructions
1. COMPUTER LOGIN. Ensure the computer or laptop is connected to the network. If you are using a new laptop, please follow this link.
- Your manager should provide you with your computer login. Do not guess or assume what your login is. There could be other people with the same login.
- If you don't have a hospital yet, your IT department will send your login to your personal email.
2. Open Chrome browser.
-
In the hospital (on the network) - It will prompt you to log in with your company email and password. (You may need to allow two minutes before signing to allow the system to sync, or the password will not work.) This is signing you into the company portal called "The Landing." A second login Window called Single Sign On (SSO) will also make you log in with your company email and password. It's a partial enrollment for Duo Security, but the program has been whitelisted while in the hospital.
-
Duo Security - A must when working outside the network. More information about it found here. You can also find your Duo enrollment in your email. Please select "I have a tablet" when enrolling.
-
Outside the hospital - You'll go through the same steps as above if logging in the first time, but Duo will make you go through the full enrollment. If the enrollment is expired, you'll need to create an incident with IT.
3. EMAIL. Please read this article: https://nobis.freshservice.com/support/solutions/articles/16000038798
4. Microsoft Teams
- Your department may decide to use Teams for internal communications. Any employee who has a company email will have access to Teams.
- Learn how to use teams within our organization. https://nobis.freshservice.com/support/solutions/articles/16000058825
- Teams can be accessed from the company portal, or your personal mobile device. You must be enrolled in Duo to use it on your personal device. Find your Duo enrollment email before it expires or you'll need to create a ticket for a new enrollment.
5. WELLSKY. If your job requires using Electronic Health Records. The link for WellSky is on "The Landing."
- Your credentials are in your company email. It will most likely be the first few emails in your inbox. Please avoid making a ticket with the service desk asking what your WellSky credentials are.
- Agency people and physicians often lack company emails, so their credentials are typically sent to their managers.
- Please don't assume your WellSky login is the same as your computer login. You could end up locking someone else out.
Anything above this line applies to most employees in the hospital
Anything below this line applies to people in Leadership and most administrative positions
6. 8x8 phone system. This will only apply to people that have positions that require a phone line. Your manager should know if have a phone line. Most users with an 8x8 account will want to have it installed on their laptop and mobile device. Some will also have a desk phone. Please note that you need to have Duo enrolled to work properly outside the hospital. This install does not require an admin.
7. 8x8 Outlook plug-in - This plug-in allows your calendar to sync with your 8x8 meetings. This is another self-install. Please ensure Outlook is closed before installing.
8. 8x8 Meetings to sync with Calendar - when you click the meetings icon in 8x8, you'll see an option to sync your calendar.
- Click the sync option. You're going to choose "Office 365". Follow the prompts, and agree.
9. Other applications credentials - Applications that the IT department administers will send access to your email or the system itself will automatically send it. Access to these applications is based on your job title. Please check your email first before creating a ticket requesting access. If you don't know what you're supposed to have, please ask your manager.
- Some applications are time-sensitive such as WellSky, Careport, Duo, eRehabData, and Consensus. Waiting too long will result in an expiration or lockout. You'll need to create a ticket with your IT department to fix the issue.
-
Healthicity, Healthstream and Paycor are administered by your HR department. Please contact them for login issues.
- Applications that are supported and unsupported by your IT department are found here.
If you need to create a ticket with the IT department, please follow our Solutions article about creating a ticket.