8x8 - Nursing Supervisor Phones
Summary
If your phone is an iPhone or Android, then your phone is using the 8x8 Work app to make calls. This app is the exact same app that your Leadership team uses on their personal phones. The only difference is the Nursing Supervisor's phone does not use a cellular plan. Instead, it uses the Wi-Fi network in your hospital. The phone is 100 percent reliant on the internet since 8x8 is a VOIP service. No internet means no service.
The most common reasons why a Nursing Supervisor's phone doesn't work are because of WiFi or being on constantly without a restart.
Troubleshooting
1. Are you on the hospital_guest network? Internet is needed for 8x8 service to work.
2. Is your hospital having internet issues? Ask around and see if others are having problems with the internet. A ticket may need to be submitted for internet issues.
3. Has the phone been restarted? More than likely, there is a software update that is needed. Please go to settings, and make sure you run the updates. The phone should reboot after the updates.
4. The 8x8 app itself could be outdated or corrupt. If you tried all the steps above, deleting the app is the last resort. Please consult with your IT department before doing this.
5. Hard shutdown? Try holding the power button or power button + volume up button.
Not Receiving Calls?
This could be a phone setting issue or the 8x8 phone app itself. Start with the simplest first.
1. Ensure the volume control is not all the way down.
2. Check if the phone is muted. You may need to look up the model on the internet to find the location.
3. Check the 8x8 settings for DND (Do Not Disturb) or any call forwarding.
4. Check 8x8 settings and see if "Business Hours" is turned off. If it has hours set, then your phone may not ring after those hours.
5. Ensure you connected to the hospital_guest network. Please remember this is not a cell phone, but an "Internet" phone which relies on good stable connections to the Wireless Access Points throughout the hospital. Staircases and elevators may block signals.