Mobile Device Applications not Responding
Summary
Apps that don't respond on a personal mobile device can usually mean that the application is not working due to an issue with the phone. Although your IT department can't troubleshoot personal devices, we can have you try some things to help resolve your issue. This should apply to Androids, iPhones, and tablets. Please remember that mobile devices are nothing but small computers and they will behave like any other computer.
Instructions
This should apply to any of the applications that the company uses including 8x8, Outlook, Duo, and Microsoft Teams. You can also verify if it's an account issue by opening these apps on your computer. If it works on the computer, then it's not an account issue. If the app is specialized for mobile devices only, then it's possible there is a problem with the app that the IT department will have no control.
1. Have you rebooted the mobile device? Make sure you see the splash screen of the device when you reboot it. Locking the screen is not rebooting the device.
2. If you rebooted the device and it didn't fix the issue, have you run software updates for the device? This is what's most likely causing the issue. The device Operating System may need updating OR the app itself needs updating.
3. If you did the first two steps and are still unsuccessful, try uninstalling and reinstalling the app. If the mobile device is company owned such as a tablet, you may want to consult with your IT department before deleting the app since it's considered managed. It may prevent the user from reinstalling it.
This is the extent to which we can help with your personal device. As mentioned earlier, if you are able to use the application on a regular computer but not the phone, the problem is the phone itself or the app.