Applications the IT Department Support or Doesn't Support
Supported
8x8 - account creation, assigning licenses, basic troubleshooting, work with 8x8 customer support
Adobe - assigning license, basic troubleshooting
Careport - account creation only and password resets. The IT department does not have the expertise for this application. User should work with their manager or contact Careport Support from the login page.
Concur - partial account creation, Finance creates the Concur account, IT links Concur with Single Sign On, basic troubleshooting. Concur support will be the main POC for issues.
Consensus - account creation, IT will work with their support or users can contact them directly as well. Basic troubleshooting only. The IT department does not have the expertise for this application.
Dr. First - account creation, basic troubleshooting. Our internal IT WellSky team works with the WellSky vendor.
ERehabdata - account creation, password reset. IT will work with their support
Foxit PDF - assigning licenses, basic troubleshooting
Hightail - account creation, basic troubleshooting
Interactant - account creation, basic troubleshooting, our internal IT WellSky team works with the WellSky vendor.
Medidose (MILT) - limited support, installation, configuration, and basic troubleshooting. Pharmacy may need to reach out to the vendor for expertise.
Microsoft Office - account creation, assigning licenses, basic troubleshooting.
M*Modal (Fluency Direct) - limited support. IT will install the program on certain computers. Internal WellSky team works with vendor.
NRC (National Research Company) - IT or DQMs create the accounts. Either can reset passwords or resend invites. Corporate DQM will be most knowledgeable on this application.
Pyxis ES - limited support, IT sets the security, and maintains the interface. Pharmacy configures the account. The Service Desk does not have access to Pyxis ES.
WellSky - account creation and basic troubleshooting. Our IT WellSky team works with the WellSky vendor for issues.
Unsupported
The IT department does not support or administrate these applications due to sensitive information or non-related IT applicability. This is the reason why you must contact the person. Most issues are account-related, therefore the POC is the best person to contact. The IT department cannot access most of these systems administratively and won't have visibility on accounts. If it's a website issue, problems usually resolve themselves or you can contact the POC. The IT department does not block these sites. We will generally whitelist the IP address to ensure applications work in the hospital.
Benefits (Employee Navigator) - please contact your HR person. HR will work with the vendor or corporate HR.
Careport - the IT department does not have the expertise for this application. Please work with your manager or contact Careport support directly, as found on the login page.
Clinical Pharmacology - this is a third-party site. You'll need to contact the site.
Healthicity | Healthstream - please contact your HR person. HR will work with the vendor for account issues.
Lippincott - this is a third-party site. You'll need to contact the site with site issues. The IT department only whitelists the IP address to ensure it works on our network. It will work in the hospital or VPN. If you only see a login screen, then your hospital hasn't been whitelisted. Please create a ticket and let us know.
Meal Tracker - used by Food Services and Dietary. The most likely person to get with is your Food Services Manager.
Medbridge - this is a third-party site. You'll need to contact the site.
Navi - used by Liaisons. It may be mistaken for Careport, in which case, the IT department creates the accounts for Careport automatically during onboarding.
Net Impact (Sysco) - used by food services. You'll need to work with Sysco.
Netchex - please contact your HR person - no longer used
Parachute Health - this is a third-party site. You'll need to contact the site or Rachael for issues. Accounts are administered by Rachael Spann rspann@nobisrehabpartners.com (Corporate Director of Patient Outcomes.)
Paycor - please contact your HR person with account issues. HR will work with the vendor if there is a site issue. The IT department only ensures the website can be reached while in the hospital.
Personal devices - this may include personal computers, phones, tablets, etc. The IT department may give you suggestions but is not liable for these devices. You must troubleshoot your personal devices.
Personal printers - IT may help with drivers, but will not troubleshoot personal printers.
Statra - please contact Gabe Serrano gserrano@nobisrehabpartners.com (Decision Support Analyst)
WellSky mobile app - not used in the company. You can access WellSky through the browser instead.