Paycor | Basic Information
Summary
This article will cover basic troubleshooting for Paycor. Please be advised that the IT department does NOT administer this application. This application is administered by your HR team. Paycor issues should be addressed with your HR person. The IT department ensures that the website is accessible in the hospital through the website on the computer or tablet. The IT department does not troubleshoot personal devices such as the Paycor application on your phone, but you can use our troubleshooting guide below.
All inquiries about Paycor should be with your HR person or manager.
Basic Information
First and foremost, Paycor is accessible in the hospital through a computer by accessing it through the Landing, tablet, or mobile device using the Paycor app. Paycor is whitelisted for the hospital which means it allows you to clock in and out while on the hospital network. If you're using the mobile app, you must be on the hospital_guest network and not through your carrier if clocking in and out. You can access the Paycor app outside the hospital, but you won't be able to clock in or out using the mobile app.
1. Who oversees Paycor? All account issues should be directed to your manager or HR person. As mentioned earlier, your IT department does not administer this application.
2. I don't remember my password: If you forgot your password, you can use this solutions article for reference: Forgot Password
3. Can I use my phone to clock in and out? Yes! You must be on the hospital_guest network if clocking in and out using the Paycor mobile app on your phone. It won't work if you're connected to a cell tower.
4. How do I access Paycor? Paycor is accessible through the Landing. As long as there is connectivity and the site is up, you should be able to access Paycor. If you suspect there is a site issue, just allow some time as some websites may experience downtime. If you suspect it's the hospital internet that is the problem, please create a ticket for it.
5. How do I access Paycor from home? You can copy the URL from the Landing or use this link: https://hcm.paycor.com/authentication/Signin?
Please be advised that any ticket created with IT with the word "Paycor" in the subject line or ticket description will automatically go to a "Resolved" status since IT does not administer this application. A copy of your issue will go straight to your HR person if you do. You should contact your HR person directly.