Duo | Switching Phones or Mobile Device
Summary
If you are in the process of transferring to a new phone or mobile device, there are a couple of scenarios that could affect you.
- You bought a new phone and transferring your old phone to your new phone.
- You are transferring your phone to a new number.
Apple IOS - if you had Duo installed on your old phone and it was backed up, it should sync with your new iPhone, but it's not always guaranteed success. You may need to re-enroll by creating an incident with IT.
Android - It seems to fail every time. We have not encountered an upgrade where Duo works on the new phone. You will need to create an incident with IT for Duo enrollment.
Instructions
1. Create an incident explaining that you purchased or are transferring to a new phone and need to re-enroll in Duo.
2. Once a ticket is created with IT, our Service Desk will send a new Duo Enrollment email. Follow the prompts. During enrollment, please make sure you select "I HAVE A TABLET." Instructions are found here.
- Note: You cannot enroll from the mobile device itself. You must enroll from a computer because you need to scan the QR code from your phone.
- Please be advised that a new phone will break your email on your phone. See article below.
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